Your Privacy Is Our Responsibility

1 How We Collect Information and Why

ck229 collects information from you in two main ways — directly (what you provide) and automatically (while you use our platform). This information is used for the purposes listed below:

1.1 Account Management and Verification

We use the name, email, and mobile number provided at registration to confirm your identity. This is an essential part of safe and responsible gaming. Only those aged 21 or older are permitted to open an account.

1.2 Service Delivery and Improvement

ck229 analyzes your gaming preferences, transaction history, and site usage patterns to provide you with a more relevant experience. This information is also used to fix technical issues and improve service quality.

1.3 Financial Transaction Processing

Financial information is processed to complete deposit and withdrawal requests accurately. Every transaction handled through bKash, Nagad, Rocket, and bank transfer is secured with encryption.

1.4 Fraud and Abuse Prevention

Technical information is used to detect suspicious activity, multiple accounts, or fraudulent transactions. This is done to protect all users.

1.5 Customer Support

When you contact us via live chat or email ([email protected]), your account information helps our support staff resolve issues quickly.

2 Data Storage and Security

ck229 follows industry-standard technical and administrative measures to protect your information. Strict controls are maintained when sharing data with any third party.

However, 100% security cannot be guaranteed for data transmitted over the internet. If you suspect any security issue, notify us immediately at [email protected].

3 Sharing Information with Third Parties

ck229 never sells your personal information. However, information may be shared with trusted third parties in the limited circumstances below:

• Service providers — such as payment processors and technology partners — who work on our behalf and are required to follow our privacy rules.
• Where legally required — to comply with a court order or a valid government request.
• With relevant agencies in fraud investigations, where evidence of fraud exists.
• Game providers — such as Pragmatic Play, Evolution Gaming, Spribe, JILI, or PG Soft — may see limited information for technical reasons, but this is subject to their own privacy policies.

Before sharing information with third parties, we ensure that they maintain adequate data protection measures.

4 Cookies and Tracking Technologies

ck229 uses cookies and similar tracking technologies to improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and core functionality. The site cannot function properly without these.
• Functional Cookies: Used to remember your language preferences, display settings, and login details.
• Analytical Cookies: Used to understand which parts of the site are used most, helping us improve service quality.

4.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, this may limit some site functionality.

5 Data Retention Period

We retain your information while your account is active and for a defined period after that. Retention periods depend on the type of information and applicable legal requirements:

• Financial transaction records may be kept for a specified number of years after an account is closed or deactivated, as required by law.
• Customer support logs and communication history are retained for a limited period.
• Unnecessary or expired data is securely deleted or anonymized.

6 User Rights

As a user of ck229, you have the following rights regarding your own information. To exercise these rights, contact us at [email protected].

7 Protection of Minors' Data

ck229 provides services only to those aged 21 or older. We do not knowingly collect any information from minors. Age is verified at registration. If it becomes known that a minor's information was collected by mistake, it will be deleted immediately and the associated account will be closed.

8 Responsible Gaming and Data

ck229 takes responsible gaming very seriously. We partially analyze your gaming activity data in your own interest. If unusual patterns are observed in a user's activity, we may offer that person support. To learn more, please read our Responsible Gaming page.

9 Third-Party Websites and Links

The ck229 platform may occasionally reference external sources. ck229 is not responsible for the privacy policies of these third-party websites or services. We recommend reading the privacy policy of any external platform before following an external link.

10 Policy Changes and Updates

This Privacy Policy may be updated from time to time due to business changes, technological developments, or legal requirements. For significant changes, we will notify you by email or through a notice on the site. The update date will always be shown at the top of this page.

Continued use of ck229 after any changes will be considered acceptance of the updated policy.

11 Dispute Resolution and Complaints

If you have any complaint or concern regarding this Privacy Policy, please first contact us at [email protected]. Our team is available 24/7 via live chat and email to assist in both Bengali and English.

We will take your concerns seriously and make every effort to resolve them within a reasonable time.

12 Consent and Acknowledgment

By creating an account on the ck229 platform or using our services, you confirm that:

• You have read and understood this Privacy Policy.
• You consent to the collection and use of your information in the manner described here.
• You are 21 years of age or older.
• You are providing information voluntarily and knowingly.

If you object to any part of this Policy, please refrain from using ck229 services and send your concerns to [email protected].